* * * Personal data gathering and protection statement We are committed to provide service of protection of our customer's personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns. All user information are strictly guarded and are available only to the employees who need those information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection.
* * * Statement on the protection and collection of personal data We undertake to protect our customers' personal data by collecting only the necessary, basic data about customers / users that is essential for fulfilling our obligations; we inform customers about how the collected data is used, and we regularly give customers a choice regarding the use of their data, including the option to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly safeguarded and is available only to employees who need this data to do their work. All our employees and business partners are responsible for respecting the principles of privacy protection.
Terms and conditions for the sale of goods and services These terms set out the procedure for ordering, paying for, delivering and lodging complaints about the products offered on these pages. The KOMPANIJA.ba website may be used for your private use free of charge, in accordance with the following terms and rules.
The merchant is ANNT d.o.o., and the customer is a visitor to these pages who fills in an electronic order, sends it to the merchant and makes payment by credit card or cash on delivery.
ORDERING
The customer orders a product or products using the electronic order form.
A customer is any person who electronically orders at least one product, fills in the required details and sends the order.
All prices are stated in convertible marks (BAM), including VAT.
The customer also has the option of displaying prices in euros.
Goods are ordered electronically by clicking on a particular product and adding it to the Basket.
Goods are deemed to have been ordered at the moment the customer selects and confirms the payment method.
PAYMENT
Ordered products or services are paid for online with one of the following credit cards: Mastercard, Maestro or Visa.
DELIVERY
Ordered products are packaged in such a way that they are not damaged during normal handling. On receipt, the customer must check the condition of the shipment and, in the event of damage, immediately lodge a complaint with the courier (an employee of the delivery company). The merchant disclaims all liability for damage that may occur during delivery. If the customer does not receive the goods, or a delivery notification, within the expected time after they have been dispatched, the customer has the right to notify the seller so that steps can be taken to locate the shipment or to send a replacement.
If the customer refuses to accept goods they have ordered, the merchant has the right to ask the customer to reimburse all costs related to delivery.
The merchant undertakes to dispatch the shipment to the customer as soon as it receives confirmation approving the online transaction. After receiving this confirmation, the merchant undertakes to dispatch the shipment within 5 (five) working days.
Once the courier (the delivery company) has received the shipment from the merchant, the merchant is no longer responsible for the further course of delivery and any delays, or for problems that may arise in connection with the further handling and delivery of the goods.
If, instead of delivery, the customer chooses the option of downloading the product, the merchant undertakes to send
a notification to the customer exclusively by email, containing download links and instructions. After receiving the email (download notification), the customer may immediately proceed to download the product.
COMPLAINTS
The merchant undertakes to deliver a product that is technically sound and matches the product description
given at www.ANNT.ba. The image illustrating the product on the website may not correspond to the actual appearance of the product, and the customer may not lodge a complaint regarding this aspect.
In the event of a technical defect in audio recordings stored on a sound carrier, the merchant assumes full responsibility. In the event of a technical defect, the customer must lodge a complaint about the product within 4 (four) working days. After reporting the technical defect, the customer must return the defective sound carrier by post with a delivery note, after which the merchant will send the customer a replacement product within 3 (three) working days, free of charge. In the case described above, the customer is not entitled to request a refund, only a replacement product.
The merchant is not responsible for any damage or other obligations that fall within the remit of the courier (the company that delivers the products).
If the customer chooses the option of downloading the product and is unable to complete the download due to technical problems caused on the merchant's server, the merchant undertakes to send an email with a new download option, at no cost to the customer.
If the customer is still unable to complete the download due to technical problems on the merchant's server, the customer must contact the seller's sales department, which will offer an appropriate solution that will not involve any fee or further costs for the customer. The customer is not entitled to request a refund in this situation.
If the customer is unable to download the product and the technical problems are not related to the merchant but are caused by the customer, the operator or a third party, the merchant bears no responsibility and is not obliged to enable the customer to download or receive the goods free of charge.
The customer must download the product within 5 (five) working days; after that, they will no longer be able to download the product, even though they have made payment. In this case, the customer waives any right to complain. COPYRIGHT PROTECTION
All rights of the publisher and the rights holder in the recorded and printed work are reserved.
The publisher is ANNT d.o.o. The customer undertakes not to reproduce, perform, use for broadcasting or sell the merchant's products, or any part of those products, without authorisation.
GENERAL
ANNT d.o.o. reserves the right to amend these terms and rules. All changes will apply to the use of the ANNT.ba website. The customer is responsible for the accuracy and completeness of the data entered when making a purchase.
The services provided to you by the FIRMA.ba online shop do not include the costs you incur in using computer equipment and services to access our pages. ANNT d.o.o. is not responsible for telephone charges, Internet traffic charges or any other costs that may arise.
Although ANNT d.o.o. strives to offer you the best possible services, ANNT d.o.o. cannot guarantee that the services on ANNT.ba will meet your needs. ANNT d.o.o. also cannot guarantee that the service will be error-free. If an error occurs, please report it to our Contact Centre or by email to info@aant.ba so that we can correct it as quickly as possible.
